Cancellation Policy
A 24 business hour cancellation notice is required for all pre-scheduled appointments. The full fee for the requested number of hours will be charged for cancellations made with less than 24 business hours’ notice.
This policy ensures our interpreters can effectively manage their schedules and provide reliable service to all clients. Business hours are defined as Monday through Friday, 8:00 AM to 5:00 PM Eastern Time.
Invoice & Payment Terms
Billing Cycle
Invoices for interpreter services are issued monthly
Each invoice covers services provided during the preceding month
Invoices include detailed breakdowns of services rendered, including:
Date of service
Duration of service
Requestor’s name
Language interpreted
Type of interpreter services provided
Payment Terms
Payment for services is due within 30 days from the invoice date
Accepted payment methods:
Check
Credit Card
Electronic Funds Transfer (EFT)
Late payments may be subject to interest charges of 1.5% per month on overdue balances
Service Rates & Fee Structure
On-Site Interpreting
$75 per hour, one-hour minimum
30-minute increments after the first hour at $37.50 per increment
Travel fees (for appointments outside Greater Portland):
$37.50 per hour for driving to and from assignments
$0.56 per mile for total distance traveled
On-Demand Services (OPI & VRI)
$1.50 per minute, two-minute minimum
Available 24/7 for immediate service
Rate Acknowledgement
By requesting and utilizing our services, you acknowledge and agree that:
The rates and payment terms detailed herein are agreeable and acceptable
All invoices are expected to be settled within 30 days from the invoice date
Your acceptance of these terms serves as confirmation of your agreement
Rates are subject to change with 30 days’ written notice
Additional Policies
Additional policy documents will be provided by TANGA Interpreter Services and incorporated herein by reference. Clients will be notified of any updates or additional policies via email or through our website.
Contact Information
For questions about these terms or to discuss special circumstances, please contact us:
TANGA Interpreter Services
P.O. Box 1012
Portland, ME 04104
Phone: 207-600-2989 (Weekdays) | 207-409-7482 (Weekend/Emergency)
Email: info@tangainterpreterservices.com